Product Recall
Babybee Toddler Board – Detachable Seat
We are voluntarily recalling the detachable seat on certain batches of the Babybee Toddler Board and will provide all affected customers with a new, strengthened replacement seat free of charge.
We have had three customer reports of the detachable seat breaking at the point where the seat attaches to the main pole of the product. If the seat breaks while a child is seated, the child may fall to the ground and be injured. No injuries have been reported. However, the safety of our customers and their families is our number one priority, and we want to remove the risk of future injuries.
This recall relates only to the detachable seat. The toddler board itself is not affected and can continue to be used.
Is my Toddler Board affected?
Affected batch numbers: X-001, X-002, X-012A and X-015D
Supplied by: Babybee, Milly + Coup and The Memo.
You can find the batch number printed on a sticker on the underside of your toddler board. If your board has a different batch number, it is not included in this recall.
What to do next
If your Toddler Board has batch number X-001, X-002, X-012A or X-015D:
- Stop using the detachable seat immediately and remove it from the Toddler Board.
- The Toddler Board itself may continue to be used in standing mode without the detachable seat.
- Register your affected product below to receive your free replacement seat.
- As part of registration, you will be asked to dispose of your affected detachable seat in your household general waste bin and confirm that it will no longer be used or put back into circulation.
Register your affected product here
Babybee will provide all affected consumers with a new, strengthened replacement detachable seat free of charge. Replacement seats are expected to be available from approximately early October 2026. We will contact registered customers when replacement seats are ready for dispatch and keep you updated if this timing changes.
FAQ’s
My batch sticker isn't readable. How else can I tell if my Toddler Board is affected?
Please email au.support@babybeeonline.com with your name and order details (if available). Our Customer Service team will help you identify whether your product is affected. Until we have confirmed your batch, please do not use the detachable seat.
My Toddler Board is second-hand. Can I still receive a replacement seat?
Yes. The recall applies to the product regardless of whether you are the original purchaser. If your Toddler Board has an affected batch number, please register above and we will provide you with a free replacement seat.
I purchased my Toddler Board from Milly + Coup or The Memo. Do I still register with Babybee?
Yes. Babybee is managing the recall and replacement process. If your Toddler Board has an affected batch number, please register using the link above regardless of where you purchased it.
I have another batch number. Do I need to do anything?
No. If your batch number is not X-001, X-002, X-012A or X-015D, your Toddler Board is not included in this recall.
I have another question.
Please contact our Customer Service team at au.support@babybeeonline.com and we'll be happy to help.